Website Care Plans

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Our Managed Care Plans
  • 24/7 Security & Uptime monitoring
  • Cloud backups
  • Google Analytics connected
  • Weekly theme & plugin updates
  • Knowledge Base and Video Training
  • Fast website restore (when down)
  • Reports
  • Hosting Discount (reg $300/year)
  • Security optimization
  • Speed optimization
  • Mobile & tablet optimization
  • $1,000+ of free premium plugins
  • Website edits
  • Priority support
  • Complete malware removal
Basic
$40/Mo
$35.00/Mo (annually)
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  • 24/7 Security & Uptime monitoringcheck
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  • Hosting Discount (reg $300/year)check25% at checkout
  • Security optimizationcheck
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  • $1,000+ of free premium pluginstimes
  • Website editstimes
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Premium
$70/Mo
$66.00/Mo (annually)
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  • 24/7 Security & Uptime monitoringcheck
  • Cloud backupscheckDaily
  • Google Analytics connectedcheck
  • Weekly theme & plugin updatescheck
  • Knowledge Base and Video Trainingcheck
  • Fast website restore (when down)check
  • ReportscheckWeekly
  • Hosting Discountcheck50% at checkout
  • Security optimizationcheck
  • Speed optimizationcheck
  • Mobile & tablet optimizationcheck
  • $1,000+ of free premium pluginscheck
  • Website editstimes
  • Priority supporttimes
  • Complete malware removaltimes
Select Plan
Premium+Support
$99/Mo
$85.00/Mo (annually)
Best Value!
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  • 24/7 Security & Uptime monitoring
  • Cloud backupscheckDaily
  • Google Analytics connectedcheck
  • Weekly theme & plugin updatescheck
  • Knowledge Base and Video Trainingcheck
  • Fast website restore (when down)check
  • ReportscheckWeekly
  • Hosting Discountcheck75% at checkout
  • Security optimizationcheck
  • Speed optimizationcheck
  • Mobile & tablet optimizationcheck
  • $1,000+ of free premium pluginscheck
  • Website editscheck1hrs/mo.
  • Priority supportcheck
  • Complete malware removalcheck
Select Plan

Want Our Help to Enhance Your Site?

Our team can do more than just care for your existing website. We can fix that bug, update your content, redesign a home page, or develop your dream site through a Custom Development Plan!

Learn More About Custom Development Plans

Frequently Asked Questions


At this time, we do not. Contrary we have extended working hrs with multiple Team in different Time Zone.

Our support is available:
* Mon – Fri 12 AM – 8 PM EST
* Sat 12 AM – 11:30 AM EST

Maximum response/update time is 24 Hours.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site.

You can see its LINK on…
#1 Confirmation/Thank you page.
#2 You account Dashboard.
#3 Purchase email notification.

Here we will collect your Basic Info, Business Info, Company Info and Access Information. This helps us connect to your website in order to install our offered services (i.e., security monitoring, backups, and plugins updates). Our team keeps these credentials private and will never share these details with anyone not associated with website Maintenance.

Your production (live) site is covered under both the Premium and Premium+ support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan. Our Enterprise Support plan includes connecting your site to a repository, controlled by Strategic, and informing you of the updating procedures.

All websites are on daily/hourly backup plan therfore we reinstate site to working version quickly . Additionally for hacked websites…

#1 We replaced WordPress and plugin core files with latest available.
#2 Custom theme/plugin code is manually checked for infection.
#3 Infected code is deleted and vulnerable code is replaced with enhanced code.
#4 To track live web traffic and suspicious activity we install Wordfence Security – Firewall & Malware Scan plugin we also blacklist IPs based on suspicious traffic activity. We use tools that scan your site remotely to find malicious payloads and malware locations. If the remote scanner isn’t able to find a payload, we continue with other tests in this section.
#5 We also manually review the iFrames / Links / Scripts tab of the Malware Scan to look for unfamiliar or suspicious elements.

You can reach us at anytime by emailing to support@strategicwebsites.com. You can also fill a Contact form from our website https://www.strategicwebsites.com/submit-a-request/.

All websites hosted with us are SSL enabled. If you are under a maintenance plan but not hosted with us, then you will have to purchase Support Hours to get this help.

Of course, you can.

Let’s say you purchased our Premium plan, and you are currently being billed once a month. If you would like to upgrade to our Annual Premium Support Plan, simply log into your account and visit the Purchase & License Information page. Click on “View Licenses,” and then click on “View Upgrades.”

Here, you will be able to see the available “Support License” upgrades associated with your account. Proceed to the checkout page and click on “Start My Support.” Our staff will be notified and will be in contact with shortly.

For each site you have to purchase a new plan, which is associated with your user account. In this way it is easy for you to manage different website through our dashboard.

Typically, we use support tickets on Teamwork. Our support team will manage all your new and old request emails here. Team will update you once your request is completed. To send request you can send an email to support@strategicwebsites.com or fill form from our website https://www.strategicwebsites.com/submit-a-request/. Our support works between Mon – Sat 9 AM – 8 PM EST, maximum response/update time is 24 Hours.

The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.

The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. Strategic will notify you before charging anything to your account.

For security reasons, no one other than approved parties may request information or support services for a Strategic customer. The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the name and email address for additional authorized users, as well as specific instructions regarding which sites they are authorized for. From then on, they can both request data and support services with ease.

Yes, While we are creating daily cloud backup of website, we had 3 months backup. So that we could restore or share backup of your website from 3 months.

Unfortunately, no. See, each WordPress site requires a separate support plan with a unique support license key.

Each support license key is associated with a single site. If you wish to transfer support from one site to another, our staff will ask you to cancel your current support plan and proceed through the initial signup process once again.

When the plugin is no longer supported and new it is not compatible with WordPress. We change the plugin with an alternate plugin or update the code to make it compatible.

In order to start the support plan downgrade process, please fill out our contact form https://www.strategicwebsites.com/submit-a-request/.
Our staff will reach out to you and provide instructions.

We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. Most of our time is spent with CSS, action and filter hooks, PHP, JavaScript and the admin panel.

We are the partners of ManageWP and it monitors website 24X7.
– Scans the pages on your website and compares the code against the known malware knowledge base.
– Performs a blacklist check with a number of services, like Google Safe Browsing, Norton Safe Web, ESET, etc.
– Flags site errors and outdated software
– Each scan is being stored in an archive. It allows you to look back into the past, investigate each security threat and discern a pattern if needed

Support team Receive emails or slack notifications when a website becomes inflected. There after our team take necessary actions to reinstate website.

Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide best possible service.

Our entire team works remotely. All our managerial staff is US-based and are working from the East Coast. However, we’re able to offer maximum support by recruiting the very best developers from around the world. We don’t try to hide this from anybody; in fact, we’re extremely proud of the diverse and talented team we’ve put together!

This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes but we keep you informed on delays involved due complexiblity. For priority support (most single-request tickets are solved within 12 hours), feel free to upgrade to our Perform Plan Pro.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.