OUR SOLUTIONS

A Complete Solution For Your WordPress Website

Daily Cloud Backups

Every day we make a complete, 100% backup of your site’s data and secure it in the cloud, using Amazon S3 infrastructure. That way, if anything happens to your site, we have your core files and database stored remotely for easy access – so we can restore everything and have you up and running again in no time.

24/7 MONITORING

We provide site monitoring services 24 hours a day, 7 days a week. Your site is watched and protected in real-time by computer security experts. So you can go about your workday knowing that should anything happen to your site, our team is on standby and ready to protect or assist.

Website Theme & Plugin Updates

Due to increased security concerns, themes, plugins, and WordPress services get constant patches and updates. Ideally, you should apply these patches as soon as you can. However, sometimes new updates can break your site or cause another plugin to stop working. We regularly scan your site to ensure everything is fully up-to-date and aligned with originals in the WordPress repository, and won’t cause issues once applied.

Speed Optimization

New studies show that most visitors will only wait 3 seconds for a site to load before abandoning it forever. Page speed is also a critical component in your Google search result rankings. You cannot afford a slow site. Our team works to improve your site speed, enabling you to enjoy the best possible performance.

Robust Security

We protect your site with a layered website security approach that provides robust protection while also minimizing the effects of a breach should one occur. We’ve developed protocols that help safeguard your website’s dashboard and sensitive server information while keeping sensitive data out of the hacker’s reach.

Reliable Website Support

All of our team members and website developers are highly-trained WordPress experts who work together to provide you with fast turnarounds on any job and the best support possible. Our maintenance plans provide peace of mind and give you a range of choices so that you can select the right level of service for your needs. Simply email us and we’ll be happy to discuss your website needs and craft a custom solution for you..
OUR PLAN

Cover All Of Your Essential Website Maintenance
With Our WordPress Managed Care Plan

Your website is the face of your business, your online calling card, and what establishes your authority online. Broken websites are the digital equivalent of a shop with a shattered or boarded-up window. You never know when a customer will visit and cannot afford for your site to be down at any time.

That’s why we provide a WordPress Managed Care Plan to ensure your website is always up-to-date and secure with our 24/7 security and uptime monitoring. We take a proactive approach to finding and fixing potential threats before they become bigger issues, and restore your website when it's down.

 

Why Your Website Needs A WordPress Managed Care Plan

These days you only have a few seconds to make a lasting impression. A page that’s offline, a broken link, or any other minor issue is all it takes to drive away customers. 88% of online customers will not return to a site after a bad experience.

Because security is a major concern, developers are constantly releasing updates and patches. Unfortunately, sometimes these patches can break your site. Staying on top of all the changes in the industry and technology is a full-time job in itself. But you can’t be expected to sit refreshing your web page every few minutes to ensure things are up and running.

We take a proactive approach to website maintenance. You get daily cloud backups, regular monitoring of your themes and plug-ins for the latest security patches, and much more to ensure your site is secure and running smoothly. You’ll also receive detailed reports on how well your website is performing.

When you enroll in our WordPress Managed Care Plan, you can also get discount pricing on help from our Website Support Team. Our team can be on standby to help you with any website content updates, website errors, broken images, or the hundreds of tasks available with our website maintenance plan.

HAPPY CLIENTS

We're Friendly & Easy To Work With

OUR PROCESS

Why Use Our Website Maintenance Plan?

We live and breathe website and WordPress development, so you can rest assured we are up-to-date on the latest developments, trends, and best practices. We regularly test new features and let you know how any of the new updates could be implemented to help improve your site’s optimization.

We’ve helped hundreds of businesses over the years with their website maintenance and website support needs. Because of this, we understand that not every business has the same needs. So, we offer customized support levels tailored directly to your business needs. We believe you should pay only for the service and support you need.

Some of the services you'll enjoy:

  • 24/7 Security & Uptime Monitoring
  • Cloud Backups Daily
  • Google Analytics Connected
  • Weekly Theme & Plugin Updates
  • Fast Website Restoration
  • Reports Weekly
  • Security Optimization
  • Speed Optimization
  • Mobile & Tablet Optimization
  • $1000+ Free Premium Plugins
  • Priority Support
  • Support Hourly Rate Discount
  • Knowledge Base & Video Training
  • Developer Hourly Rate Discount
OUR SERVICES

Make Your Website Stand Above The Competition

WEBSITE DEVELOPMENT

Your website is far more than an electronic billboard with your name and contact information. It tells the story of what you do, how you do it, and why your clients love you. If it’s time for a brand-new website, we’re ready to help. Our developers and designers will partner with you to create a beautiful, information-rich site that draws traffic and gets results.

SEARCH ENGINE OPTIMIZATION

Essentially, this means making sure people can find you on the web, but it takes highly specialized skill to make that happen. The SEO pros at Strategic Websites know how to optimize every page of your site so you will rank higher in local search listings. We use innovative techniques to make sure that thousands, even millions of people searching for the products and services you offer will connect with you.

Website Hosting

Premium WordPress hosting for everyone, small or large! Get the best managed WordPress hosting solution available today that boasts next generation infrastructure, rock-solid security, and lightning-fast speed unlike anything we've ever seen. We make sure your website is fast, secure, and always up so your visitors trust you. Guaranteed.

  • bootstrap
  • wordpress
  • elementor
  • gravityform
  • godaddy
  • edd
  • kinsta
  • GA
  • woocommerce
  • yoastseo

Have Any Questions?

Customer support is our highest priority. We are here to answer all your questions and provide you with the service and care you deserve. Let us know what you need help with

Frequently Asked Questions

We don’t offer 24/7 support, but we DO have extended working hours with multiple teams in different time zones.

Our support is available:
* Mon – Fri 12 AM – 8 PM EST
* Sat 12 AM – 11:30 AM EST

We do our best to respond to support requests within 24 Hours.

Don’t worry! After you have selected and purchased your support plan, you’ll be given a “white glove” onboarding experience from your personal onboarding concierge. But if you are really an overachiever, then go ahead and make sure you have these bits of info ready.

  1. Your hosting administrator credentials.
  2. WordPress admin credentials.
  3. Any credentials to accounts you have purchased premium plugins for that you would like to keep.

Don’t worry, our team keeps these credentials private and will never share these details.

Your production (live) site is covered under both the Premium and Premium + Support plans. If you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan. Our Enterprise Support plan includes connecting your site to a repository, controlled by Strategic, and informing you of the updating procedures.

All of our existing Website Care clients get their websites backed up on a regular basis. So if your site gets hacked we can quickly reinstate site to a working version. Additionally, for a hacked website…

#1 We replace WordPress and plugin core files with the latest available.
#2 Custom theme/plugin code is manually checked for infection.
#3 Infected code is deleted and the vulnerable code is replaced with enhanced code.
#4 To track live web traffic and suspicious activity we install Wordfence Security – Firewall & Malware Scan plugin we also blacklist IPs based on suspicious traffic activity. We use tools that scan your site remotely to find malicious payloads and malware locations. If the remote scanner isn’t able to find a payload, we continue with other tests in this section.
#5 We also manually review the iFrames / Links / Scripts tab of the Malware Scan to look for unfamiliar or suspicious elements.

If you’re not currently a client and you’ve been hacked, and you want our help to fix it, then please reach out to us at support@strategicwebsites.com and we will follow up within 24 hours.

You can reach us at any time by emailing support@strategicwebsites.com. You can also submit a contact form from our website https://www.strategicwebsites.com/submit-a-request/.

All websites hosted with us are SSL enabled. If you are under a maintenance plan but not hosted with us, then you will have to purchase Support Hours to get this help.

Of course, you can.

Let’s say you purchased our Premium plan, and you are currently being billed once a month. If you would like to upgrade to our Annual Premium Support Plan, simply log into your account and visit the Purchase & License Information page. Click on “View Licenses,” and then click on “View Upgrades.”

Here, you will be able to see the available “Support License” upgrades associated with your account. Proceed to the checkout page and click on “Start My Support.” Our staff will be notified and will be in contact with you shortly.

Yes! If you have multiple websites you will need a Care Plan for each site. You’ll be able to manage all sites through the same dashboard.

Our team uses the Teamwork Desk ticketing system for most general support requests. To create a ticket, simply email us at support@strategicwebsites.com or submit a form on our website https://www.strategicwebsites.com/submit-a-request/. We will respond within 24 hours (but usually sooner) and will give you an update once your request is completed or if we have any questions. Our Premium + Support plan. For additional requests, you can purchase Support Hours with a 10% discount for Care Plan clients!

If the site “breaks”, we will use the backup to return it to a working version, assess the issue and then let you know what happened. The methods for this vary in some cases, especially if you have an e-commerce site.

The majority of issues are fixed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

Yes, we keep 3 months of rolling back ups!

Unfortunately, no. See, each WordPress site requires a separate support plan with a unique support license key.

Each support license key is associated with a single site. If you wish to transfer support from one site to another, our staff will ask you to cancel your current support plan and proceed through the initial signup process once again.

We can change the plugin with an alternate plugin or update the code to make it compatible. Please keep in mind, extensive customization of code may result in the use of support hours.

In order to start the support plan downgrade process, please fill out our contact form https://www.strategicwebsites.com/submit-a-request/ or send us a request at support@strategicwebsites.com.

As the foundation of your business, you want your website to give your users a positive first impression. Website maintenance ensures that your website continues to stay up to date and functions optimally. Regular routine checks are performed by our team to keep your website secure, up to date, and performing properly. Learn more here.

We are partners of ManageWP, which will monitor your website 24X7.
– Scans the pages on your website and compares the code against the known malware knowledge base.
– Performs a blacklist check with a number of services, like Google Safe Browsing, Norton Safe Web, ESET, etc.
– Flags site errors and outdated software
– Each scan is stored in an archive. It allows you to look back into the past, investigate each security threat and discern a pattern if needed.

Our support team will receive emails or slack notifications when a website becomes infected. Thereafter, our team takes the necessary actions to reinstate your website.

Each website needs its own Care Plan, so please purchase a plan for each site.

Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide the best possible service.

Our entire team works remotely. All our managerial staff is US-based and located across 3 different time zones. Additionally, we’re able to offer maximum support by recruiting the very best developers from around the world. We don’t try to hide this from anybody; in fact, we’re extremely proud of the diverse and talented team we’ve put together!

This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes but we keep you informed on delays involved due to complexity. For priority support (most single-request tickets are solved within 12 hours), feel free to upgrade to our Premium + Support plan.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.